FAQ

My dog needs a haircut!

  1. How soon can I get my dog groomed?

    It all depends on the time of the year.  Some months are booked far in advance, and some you can get in the next day.  Give us a call and we will let you know our earliest appointment available.

  2. How much does it cost?

    It depends entirely on the type of coat your dog has, the size of your dog, and what you would like to get done.  We could give you a very rough estimate over the phone, but it is really hard to say without seeing your pet.  Feel free to stop by when booking the appointment for an accurate quote, or we will let you know when you drop off your furry friend before his or her appointment.

  3. Do I need an appointment to get my dogs nails trimmed?

    Nail trims are a walk-in service!  Stop by during our regular business hours and it only takes a few minutes.  Check out our Services page to see our other walk-in services.

  4. How long does the groom take?

    We do require a minimum of 4 hours to work on each pet.  This gives us enough time to give them breaks in between each process of the groom to avoid stress.  Dogs that require a more detailed haircut, hairy dogs, larger breeds, and dogs with medical conditions/mobility issues may be required to stay longer as the process may need more time.  Many of our clients drop off their dogs before they go to work, and pick them up at the end of the day.  We take dogs for bathroom breaks and give them water throughout the day.

  5. My dog does not like being groomed, will you groom it?

    We will always try.  We will never risk the safety of the pet.  If the dog is getting too stressed, we may call it a day and try again another time.  

  6. I can't remember the name of my dog's groomer, but I want the same person as usual!

    Generally, we keep the same groomers with each pet.  There is the odd time that someone is away on holidays and another groomer has to groom your pet, but we do our best to keep the same clients with each groomer.  This is to everyone's advantage, as the dog becomes familiar with their groomer and feels more comfortable, and the groomer gets to know the dog (and their families!) really well.

  7. Can I stay for the entire process?

    As our shop has very limited space, and some of our clients do not take well to people they do not know, we ask that you do not stay for the entire process.  Many dogs get very worked up when their owners are present.  Feel free to watch for walk-in services, such as nail trims and face trims.  

  8. Do we need to bring proof of vaccinations to the appointment?

    We do not require that dogs be vaccinated, however it is always recommended.  We understand that some dogs have bad reactions to vaccinations sometimes, or whatever the reason.  We do not let dogs interact in the shop unless they are from the same household, just as a precaution.

  9. What type of brush should I use?

    There are so many different brushes for dogs, it's hard to find the right one sometimes.  Stop by the shop with your pet and we will show you exactly what you need and where you can get them.

  10. My dog is matted, but I don't want it shaved.

    Depending on how severe the matting is, we may not have a choice.  If there is not too much matting, we may be able to get them out, but usually the mats are worse than it looks.  Mats are extremely painful to try to brush out and we will not cause this discomfort to your pet.  Anytime mats get wet, they just get tighter and tighter, eventually cutting circulation off to the skin and causes bruising, and creates a perfect nesting home for bugs.  The hair will grow back, and if it is during a cold season, there are really cute sweaters out there.

  11. When should I start grooming my dog?

    We have groomed dogs as early as 10 weeks for simple face and nail trims to get them used to the environment.  For the first full groom we suggest bath, brush and tidy package as it is a great introduction to the process.  We suggest 4 months for hairy dogs.

  12. Do you groom sedated animals?

    For the safety of your pet, we will not groom animals under any sedatives.  Pets suspected of being sedated (prescription or otherwise) will be sent home.  This can do more harm than good.  If sedation is required, there is a vet clinic nearby that we can groom your dog at.

  13. How do you handle geriatric pets?

    We handle each situation depending on the condition of your pet.  We may need more time as it can be more stressful on them, and their joints tend to be sore.  We give your elderly pet more rest breaks so they aren't standing on the table too long.  Some pets can't handle the noise of our dryers so we need extra time to towel dry them instead.  Unfortunately there comes a time that we are unable to continue grooming an animal due to risking the safety of your pet or ourselves.  This is not a decision that we take lightly as we understand how much your pet means to you.

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